Contact

OOS Hotline (for general questions)
+49 (0)211 4560-400
onlinesupport@messe-duesseldorf.de

Only for traders
FAQ

 

Badges

Deadlines

Exhibitor profile

General

Logistics

Order

Plans & stand construction

 

Badges

 

Do I need a construction / dismantling pass?

 

Yes. Construction and dismantling passes for stand constructors are required. Details on the procedure and application can be found in the manual of the Organizer www.chinaplasonline.com/exhibitorzone under section 3.3.4. - Non-official Standfitting Contractor Badge Application Procedure.

Exhibitor passes are valid for the entire period (set-up / dismantling and duration).

Exhibitor passes must also be ordered for standby / service personnel during the runtime.

 

Where do I get my exhibitor passes?

The exact procedure can be found in the manual of the organizer.

 

 

Deadlines

 

Can I still order products and services after the expiry of the order deadline?

Please send us your request, we are happy to check if there is anything possible, but we cannot promise.
Contact us at: servicepartnerworldwide@messe-duesseldorf.de.

 

What are the assembly and dismantling dates and times?

13.04.2023Built up / space only09:00 a.m.- 07:00 p.m.
14.04.2023Built up / space only09:00 a.m.- 05:00 p.m.
15.04.2023Built up / space only09:00 a.m.- 10:00 p.m.
15.04.2023Built up / package stands01:00 p.m.- 10:00 p.m.
16.04.2023Built up / all09:00 a.m.- 07:00 p.m.
17. - 20.04.2023Show time09:00 a.m. - 05:00 p.m. (for visitors)
20.04.2023Tear down05:00 p.m.- 10:00 p.m.
21. - 22.04.2023Tear down09:00 a.m.- 10:00 p.m.

 

The opening hours for exhibitors are from 08:00 a.m. - 05:30 p.m. during the fair.

 

Where do I find a checklist / schedule or order deadlines?

You will find a schedule at the top of the shop page, left-hand corner.

 

 

Exhibitor profile

  

How can I log in / register in the OOS?

You can log in / register with your personal email address and your personal password.

 

What do I need to do when my address or other details have changed?

Send your change request to: onlinesupport@messe-duesseldorf.de

To help us change your exhibitor's details in the right places, please let us know where exactly a change should be made:

1. Company details from your registration

2. Correction of the billing address specified in the registration

 

 

General

 

Is there any visitor registration?

You can find information at the homepage www.chinaplasonline.com
 

 

What should be observed for machine demonstrations and audiovisual presentations?

Presentations of any kind should be kept to a minimum in the interest of other exhibitors and visitors. Noise levels at the stand boundary must not exceed 85 dB(A).
 

Do I need a permit for photography?

Photography on the venue and in the halls, especially photos of stands and exhibits, is prohibited.
Messe Düsseldorf GmbH is entitled to use recordings of all kinds for its own and general publications. 
 

How can my customer redeem their admission ticket vouchers?

The exact procedure can be found in the manual of the organizer.

 

Who can answer my questions regarding visa issues?

Please contact the chinese Embassy / Consulate in your country directly or travel agency with chinese experience that you trust.
Messe Düsseldorf ist not able to issue invitation letters.

 

What services are included in shell scheme packages?

Information on this topic can be found in the General and Special Conditions of Participation as well as in the OOS under Stand Construction Packages Information

 

Can I hand out brochures all over the venue?

Exhibits, printed materials and advertising materials may only be displayed within the rented stand area, not in aisles or on exhibition premises.

 

 

Invoice

 

When will I receive my invoice for stand rental and orders?

The invoice of stand rental will be sent to you directly after your admission / stand allocation.
 
The invoice of technical services / additional items will be sent out approx. 4 weeks before assembly starts.

 

How can I enter a deviating invoice address for my space rental / orders?

Enter the deviating invoice address in the comment box at the end of the order process.

 

 

Logistics

 

Am I permitted to use my own cranes, forklift trucks or work platforms?

If a mobile crane or forklift is required for installation of equipment, exhibitors should send their hiring requirements to the official freight forwarder in advance. A detailed layout should also be provided for better on-site operations. Extra charges of repositioning of the exhibits, upon exhibitor’s request, are at the exhibitor’s expenses.

 

Who can help me on customs issues?

Please contact the official freight forwarder:

Schenker Int't Ltd. in Germany through Schenker(Deutschland) AG
Großenbaumer Weg 10
40472 Düsseldorf
Germany

Schenker (Deutschland)
Mr. Marc Dübelt
Tel. +49 211 6504 5932
E-Mail: marc.duebelt@dbschenker.com

Schenker (H.K.)
Ms. Wing Xie / Mr. Jason Lee
Tel. +852 2585 1026 / Tel. +852 2585 9575
E-Mail: wing.xie@dbschenker.com
 
 

Order

 

Why can't I order everything?

Generally orders can only be placed if there is a valid registered stand order.
 
If your stand order is not (yet) valid, you cannot place orders in the OOS.
 
Other possible reasons:
  • The order deadline has expired.
  • The product or service is sold out.
  • The registered stand order is blocked for certain reason.
  

Can I still request services / products after the order deadline?

 

How do I find out whether my order has been successful, i.e. my order status?

Go to the relevant items in the order summary. There you will see the current status of your order, e.g. “order is being processed” or “order has been confirmed”.

 

When is the late booking surcharge applied?

The date from which the late booking surcharge applies is displayed under the price of the product. If the deadline has already been exceeded, the price including the late booking surcharge will be displayed automatically.
 
This surcharge also becomes payable if submitted documents are incomplete and clarification is required for the relevant technical services, so that we are unable to prepare appropriately and take required measures.

 

Can I cancel a product / service?

You can request cancellation inquiry in the OOS. We will check your inquiry and inform you accordingly.

 

 

Plans & stand construction

 

Where can I find my stand sketch?

Once you have received your stand allocation you will find the admission document, stand sketch in the OOS under “My Account”.

 

Where do I find the technical guidelines?

Please follow the link: Technal Guidelines

 

Can I exchange shell scheme package services free of charge?

An exchange of shell scheme package services free of charge is not possible.

 

 

Venue

 

What's the address for the delivery of exhibits / materials at my trade fair stand?

Please contact the official freight forwarder:

Schenker Int't Ltd. in Germany through Schenker(Deutschland) AG
Großenbaumer Weg 10
40472 Düsseldorf
Germany

Schenker (Deutschland)
Mr. Marc Dübelt
Tel. +49 211 6504 5932
E-Mail: marc.duebelt@dbschenker.com

Schenker (H.K.)
Ms. Wing Xie / Mr. Jason Lee
Tel. +852 2585 1026 / Tel. +852 2585 9575